Short answer: checking. When a foreign ATM asks whether the card is savings, checking or credit, choose checking (some screens say current). This is not folklore from travel forums - it is what the issuers themselves print. Axis Bank's own forex card guidance says to select Checking/Current at the ATM, and to choose Credit if the checking option is not available; ICICI Bank's forex card do's and don'ts say to select Credit or Checking. Nobody's manual says savings.
Why savings is the wrong button. A prepaid forex card is not linked to any bank account at all - there is no savings account behind it for the ATM to find. Pick savings and the transaction typically declines, or worse, the ATM network misroutes it and you get a failed-withdrawal scare with a temporary debit. The ATM's account-type question was designed for domestic customers of its own country; your job is simply to give it the answer that matches a prepaid travel card, which is checking/current (or credit on some networks).
The second question matters even more: which currency. Many foreign ATMs will recognise your card as Indian and helpfully offer to charge you in rupees. This is dynamic currency conversion, and it is always the expensive choice - the ATM's operator sets an exchange rate that quietly costs far more than your card's own conversion. Issuers warn about it by name: choose to be charged in the local currency of the country you are standing in, every single time, and note that DCC charges once paid are generally not refundable. The rule of thumb that survives every screen layout: local currency good, home currency bad.
What the whole ATM visit looks like, step by step. Insert the card, choose English if offered, enter the ATM PIN, choose withdrawal, select checking/current, decline any rupee-conversion offer and confirm the amount in local currency, take the cash and the card. One more line for the notebook: your issuer charges a fixed fee per withdrawal, and many foreign ATMs add their own surcharge on top - so fewer, larger withdrawals cost less than many small ones. Check your own card's fee schedule before the trip.
If the ATM declines the card. Do not let your parent try five times in a row - repeated failed PIN or network attempts can lock the card. One retry at most, then move to a different bank's ATM, and if it still fails, call the issuer's 24x7 helpline (the number should be written in the travel documents, not only saved in the phone). Balance enquiries at foreign ATMs can also carry a small charge, so check balances through the issuer's app or portal instead.
Teaching this to a parent in one minute. Write two lines on a card in their wallet, in whatever language they think in: "ATM asks account type - press CHECKING. ATM offers rupees - press NO / LOCAL CURRENCY." That is the whole lesson. Everything else - PIN privacy, taking the card back, counting cash inside the lobby - they already know from home.
How we prep it at TripKeeper. For parents travelling without their children, we write the ATM instructions onto their printed emergency card - account-type choice, local-currency rule, issuer helpline - so a foreign ATM screen never gets to improvise. Send us a trip-planning inquiry if you want your parents carrying instructions instead of guesswork.
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