Short answer: when you stay with family or friends, immigration does not expect a hotel booking - it expects a credible, checkable address and a person behind it. The standard kit is three things: an invitation letter from your relative (their full name, full address, your name, your dates, and a line saying they are hosting you), a copy of the host's ID or residence permit (especially if they are not a citizen of that country), and their phone number saved where you can reach it offline. Add your return ticket, and the question 'where are you staying?' answers itself.
What the officer is actually checking. Accommodation questions are not about hotels. The officer wants to know the trip has a shape - that you have somewhere specific to sleep, on dates that match your visa, at an address that exists, with someone who confirms you are expected. A verified relative at a known address satisfies that better than a refundable hotel reservation made for the paperwork. The trap is vagueness: 'I will stay with my brother somewhere in Toronto' invites a second interview; a printed letter with the full address ends it.
The invitation letter: what goes in it. A simple typed letter or even an email printout works. It should carry your full name as in the passport, the host's full name, their complete residential address, the dates you will stay, your relationship, and a plain statement that they invite and will host you. If your relative is on a work or student visa abroad rather than a citizen, attach a copy of their passport page and residence permit or visa - officers do ask what the host's own status is.
The address matters beyond the counter. Many arrival cards and e-gates ask for your address in the country before you reach an officer at all. Write the relative's full address there, exactly as it appears in the invitation letter - the card and the letter telling two different stories is a classic own goal. Keep the address on paper too, not only in a phone that may be dead or locked after a long flight.
How to answer at the counter. Short and specific wins: 'I am staying with my brother, Harish Rao, at this address - here is his invitation letter and his residence permit copy.' Offer the documents before being asked for each one. If the officer calls the number in the letter, your relative should pick up and say the same things the letter says. What you should never do is claim a hotel booking that does not exist - a fabricated reservation is a refusal reason; a relative's home is not.
Special cases worth knowing. Some countries formalise hosting: parts of Europe use official sponsorship or invitation declarations arranged before the visa (Germany's Verpflichtungserklarung is the best known), and if your visa was granted on that basis, carry that document - it replaces the informal letter. For most tourist destinations, though, the informal letter plus host ID copy plus reachable phone number is the whole requirement.
Where TripKeeper fits in. For the family visits we plan, the invitation letter format, the host's document checklist and the arrival-card address are part of the trip file we hand over before departure - so parents at a foreign counter have paper, not panic. Send us a trip-planning inquiry if you would like that file for your family's next visit.
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